In today's world of social media, customer service teams play a critical role in the success or failure of your organization. You likely have a diverse group of employees on your customer service team — how do you empower and encourage each of them? Do you feel like the team is becoming cohesive, only to lose a member and start over? Are your team meetings motivational and encouraging, or have they become complaint sessions?
Leading an effective customer service team requires organization, open communication, trust, good listening skills, respect and the ability to guide your team toward focusing on solutions rather than problems. This online customer service training will provide you with strategies and techniques to lead and empower your team. Some days that may seem impossible, but it can be done.
Have you experienced any of the following?
- An angry customer upsets a representative, which causes the whole team to lose focus
- Customers monopolize representatives’ time with friendly chatter
- A representative loses composure and yells at a customer
- A team member takes frequent breaks, affecting others
- A representative interrupts and finishes customers’ sentences
- You start the day with a plan, but constant interruptions derail your focus
- You want to be available for both your team and customers, but you’re consumed with solving problems
Be encouraged — no matter how frustrating today was, we can help. In this one-hour customer service course, you’ll learn how to lead, encourage, empower and communicate effectively with your staff to deliver the best possible customer service.
