The 9 Deadliest Sins of Communication

A cruel, thoughtless remark … a careless mistake in an important memo … a failure to inform the proper people. Even the little things can tarnish your reputation or cast doubt on your competence. Whether the culprit is YOU — or a coworker or customer — the solutions offered in this program can bring about swift and positive changes in how you communicate with one another.

Program Highlights

• How to minimize mistakes, manage manipulators and maintain control

• Six steps to keep from losing listeners and four key phrases to use when you're the one getting lost

• Tips, techniques and strategies to guarantee two-way communication

• Ways to break the bad habit of "tuning out"

• How to keep the lines of communication from getting clogged

Good communication is the key to keeping projects on track and completing them on time. Let The 9 Deadliest Sins of Communication provide you with proven, practical solutions for effective communication to keep you and your team at peak performance — every day!