How to Manage Diversity in the Workplace

There are numerous ways managing diversity can add value to organizations and bring a competitive edge to the workplace. Some benefits that will come from this diversity training are; increasing an openness to differences in others, maximize listening skills, be mindful of various cultural differences and increased communication skills.

In this course, participants will learn:

• What diversity is and why it is important in today’s work environment

• Why diversity awareness makes good business sense

• Diversity and inclusion

• Resolving conflict—strategies for valuing and managing diversity-based disagreements

• How to get a point across clearly and positively in a diverse workplace

• How to measure personal and organizational growth toward diversity awareness

Benefits of Diversity in the Workplace...

• Defining diversity - why traditional definitions may not prepare us for today’s workplace

• Developing listening skills—understanding the message in a diverse environment

• Capitalizing on diversity—acknowledging the value of a different perspective in the decision-making process

• Maintaining a safe workplace—responding to defensiveness and inappropriate humor

• Establishing a plan of action—identifying opportunities for growth in every organization

• Identifying barriers to diversity—recognizing procedural and personal obstacles to change

As a result of this training… This seminar will help your staff communicate and interact effectively with coworkers whose background, culture or personality may be different from their own. The result is a more harmonious and enjoyable work environment for all. You have our written guarantee of complete satisfaction.

Building Awareness

• Define diversity

• Providing a competitive edge

• Measuring awareness

• Understanding afirmative action and diversity

Strengthening Communication

• Identifying cultural values

• Recognizing elements of diversity

• Interacting effectively with others

• Tuning listening skills to diversity

• Avoiding cultural blunders

Developing a Winning Team

• Capitalization on team member diversity

• Determine shared values

• Interacting effectively with others

• Getting beyond biases

Resolving Conflict

• Working with conflict resolution styles

• Managing diversity-based conflict

• Minimizing defensiveness

• Handling inappropriate humor

• Addressing offensive behavior

Creating a Plan for Action

• Establishing a personal diversity vision

• Identifying barriers to diversity

• Determining how to make a difference

• Planning for action